Fastest Support
Join our Discord support server: https://discord.gg/6yGEKZC8aX
Open a ticket with your order ID and clear issue details for the fastest response.
Contact Us
Reach out using the method that fits your issue best.
Order Questions
For checkout, payment, or delivery issues, include your product name and transaction details.
Choosing the right channel
Different problems reach the right person through different routes, and picking wrong is the main reason an enquiry sits unanswered. Here is what goes where, and what to have ready before you send it.
Discord tickets — anything about an order
Product issues, key resets, delivery problems and refund questions all belong in a Discord ticket. It is the only channel where the people answering can look up your order and act on it directly, and it is staffed around the clock.
Have your order ID ready, along with the exact product and duration, the precise error text, and your Windows version. A ticket with all of that usually resolves in a single reply; one without it takes several. The support page covers this in more detail.
Email — business and formal matters
cheatparadisesupport@gmail.com handles partnership enquiries, press, affiliate programme questions that are not account-specific, and any formal or legal correspondence.
Email is slower than a ticket and is the wrong channel for a broken loader at two in the morning. For data protection requests, send them from the address the account is registered to — we cannot act on an account request that arrives from an address we cannot tie to it.
Check these before contacting anyone
A meaningful share of enquiries are answered faster by a page than by a person, particularly during the hours after a game patch when ticket volume spikes.
- Status page — if a build is Updating or Detected, nothing on your machine is broken and there is nothing to fix.
- Setup guide — exclusions, Secure Boot, and the spoofer sequence, which between them cover most first-run failures.
- FAQ — delivery, payments, hardware locking and refunds.
- Order lookup — retrieve a guest order without waiting for anyone.
What we cannot help with
We cannot lift a ban on a game account. Bans are issued by the game publisher, we have no relationship with their enforcement teams, and nobody who offers to reverse one for a fee can do it either.
We also cannot support products bought elsewhere, or recover a key for a purchase we have no record of. If you paid through a third party, that seller is who you need. Where a payment exists but no order appeared, we can absolutely help — send the payment reference and the approximate time.
Common questions
What is the fastest way to get help?
A Discord ticket with your order ID and the exact error text in the first message. Tickets are staffed 24/7.
Do you have a phone number or live chat?
No. Support runs through Discord tickets and email, which keeps a written record of every order issue and is why key resets can be verified quickly.
How long does a reply take?
It varies with volume, and spikes sharply after major game patches. Anything needing the upstream provider takes longer, and you will be told when that is the case.
Can you help me get unbanned?
No — bans come from the game publisher and cannot be reversed by us or by anyone selling that service. What does work is an HWID spoofer plus a new account, in that order.