Read the Instructions First
Before reaching out to support, go through the FAQ and setup guidance. Most common delivery and setup questions are already covered there.
View Guides & InstructionsRecommended
Join Our Discord Server
Still need help after checking guides? Join our Discord for direct staff support and ticket assistance.
Join Discord Server
Select the Right Support Type
When creating your ticket make sure to select the correct category that matches your issue.
Open Support TicketFrequently Asked Questions
Find answers to the most common questions about products, delivery, payments, support, and account safety.
How can I trust CheatParadise?
Start with our Reviews page and community feedback in Discord. We keep product statuses, support channels, and delivery flow transparent so you can verify service quality before buying.
What is the refund policy?
Refunds are reviewed case-by-case based on product type, delivery status, and usage. Open a support ticket with your order ID and we will guide you through the correct next step.
How long does delivery take after payment?
Most orders are delivered instantly after successful payment confirmation. In rare payment verification cases, it can take a few extra minutes before access is issued.
Can I become a media/content creator partner?
Yes. Reach out through Discord support with your channel links, audience stats, and platform details. Our team reviews creator requests and follows up with partnership options.
Are your cheats undetected?
Products are maintained with regular updates and security-focused development. No product can guarantee permanent undetection, so always follow setup guidance and safe-use recommendations.
What payment methods do you accept?
Accepted methods are shown during checkout and may include cards, wallets, and crypto depending on your region. The checkout page always shows the latest available options.
Is my personal data safe?
We only collect what is required for billing, delivery, and support. Sensitive payment handling is processed through secure providers, and you can request help with account/privacy concerns anytime.
Where and how can I get support?
Use the Support page route first for the fastest triage, then open a Discord ticket for direct staff help. Include your order ID and issue details so we can resolve your case quickly.
Getting a useful answer quickly
Support runs 24/7 through Discord tickets. Nearly every ticket that resolves in one reply does so because it arrived with the right details attached — and nearly every slow one is slow because it did not. Here is what to send, and what you can fix yourself in less time than a ticket takes.
What to include in the first message
A ticket that opens with all of this gets an answer in one round trip. A ticket that opens with "it doesn't work" takes four.
Include every time
- Your order ID, from the confirmation page or the email.
- The exact product and duration you bought.
- The exact error text — a screenshot of the loader window beats a paraphrase.
- Your Windows version and build, and whether Secure Boot is on or off.
- What you have already tried, so nobody sends you round the same loop again.
Fix these yourself before opening a ticket
A large share of tickets are one of four things, all of which you can resolve faster than we can reply.
- Loader closes instantly, or vanishes after download — antivirus quarantined it. Add the folder to exclusions and download again. See the setup guide.
- "Invalid key" — almost always a trailing space from copy-paste, or the wrong product's key. Retype the last character by hand.
- "Key already in use" — the hardware lock is bound to a previous machine or a previous Windows install. This one does need a ticket, but say so up front and it is a single reply.
- Loader runs, game does not respond — check the status page first. If the build is Updating or Detected, nothing on your machine is broken.
Response times and escalation
Tickets are staffed around the clock, though volume spikes sharply in the hours after a major game patch — which is precisely when the answer to most tickets is the status board. Checking it first genuinely gets you a faster answer than asking.
Issues that need the upstream provider — a build failing on specific hardware, an unusual detection report — take longer, because they involve someone outside this team. You will be told when that is the case rather than left waiting.
Billing, refunds and account problems
For a payment that was taken without an order appearing, send the order ID or the payment reference and the approximate time; card and crypto payments are both traceable from that.
Refund questions are handled against the published refund policy rather than case by case, so reading it first will tell you the likely answer. For anything touching your account itself — email changes, balance queries, referral payouts — support can act only after verifying ownership of the account, so raise those from the address the account is registered to.
For business, partnership or press enquiries, use email rather than a ticket: cheatparadisesupport@gmail.com.
Common questions
Is support really staffed 24/7?
Yes, through Discord tickets. Response time varies with volume and with whether your issue needs the upstream provider, but there is no closing time.
Can I get support without Discord?
Email reaches us at cheatparadisesupport@gmail.com, but it is slower. Discord is where the people who can actually reset a key and check a build are.
I lost my key and my email. Can you resend it?
Yes, if you can prove the purchase. Signed-in customers can find every key under Account → Orders without asking. Guests should use the order lookup page, or open a ticket with the payment reference.
Will support help me set up a cheat on a game I did not buy here?
No. Support covers products bought from this store. The setup guide is public and may still help you.